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HELP & SUPPORT

Frequently Asked Questions

Discover answers to common questions about our jewellery, materials, shipping, orders and care instructions.

Jewellery Care

Store your jewellery in a dry place and clean it gently with a soft cloth after use. Avoid direct exposure to perfumes, lotions and harsh chemicals.

Yes. Our jewellery is thoughtfully designed for both special occasions and everyday elegance.

We use skin-friendly materials and quality finishes to ensure comfortable wear for most customers.

Shipping & Delivery

Orders are generally processed within 1–2 working days. Delivery timelines may vary depending on your location.

Yes, free shipping may be available on eligible orders. Please check the shipping information displayed at checkout.

Once your order is dispatched, tracking details will be shared via email, SMS or WhatsApp.

Yes, we currently deliver to most locations across India.

Orders & Payments

We accept UPI, debit cards, credit cards, net banking and other secure payment methods supported by Shopify Payments.

Absolutely. All transactions are processed through secure and encrypted payment gateways.

Orders can only be modified or cancelled before dispatch. Please contact our support team as soon as possible.

Products & Materials

Yes. All images are professionally captured to represent the actual product. Minor variations may occur due to lighting and screen settings.

Our jewellery is crafted using high-quality materials selected for comfort, durability and everyday wear.

Yes, we focus on skin-friendly finishes and comfortable materials. Individual sensitivities may vary.

Proper care significantly extends the life and finish of your jewellery. We recommend avoiding moisture, perfumes and harsh chemicals.